JH Consultancy

Business process improvement

Business process improvement: fewer bottlenecks, clearer handovers

Processes that grew organically often hide duplication, awkward handovers and delays nobody owns. We map how work really happens, identify where it slows, and design simpler, owned processes your team can follow.

Who it helps: Operations leaders and managing directors at SMEs in Leeds, Yorkshire and beyond whose teams are busy but delivery feels slower than it should.

Enquire about this serviceView all solutions

Problems you may recognise

  • “Everything takes too long.”
  • “Things keep falling through the cracks.”
  • “We spend all day in meetings but nothing moves.”
  • “We keep making poor hires.”

How we can help

  • Process mapping and bottleneck analysis
  • Workflow and communication review
  • Core process design with clear ownership
  • Meeting, escalation and KPI routines
  • Recruitment process review where hiring is the pain point

How an engagement works

Every consultancy engagement has a fixed scope that is agreed with you before work begins, so you know what is included. The level of support varies by package. You can enquire about consultancy directly: you do not need to buy an Operational Health Check or Growth Hub membership first.

Packages and deliverables

These are established consultancy packages. The outcomes describe what the work is intended to support, not guaranteed results. We agree the scope with you before work begins.

Operational Efficiency Review

“Everything takes too long.”

What you get

  • Process mapping
  • Bottleneck analysis
  • Workflow review
  • Communication audit
  • Efficiency recommendations

Outcomes

  • Faster delivery
  • Reduced waste
  • Better productivity
  • Improved customer experience
See Operational Efficiency Review on the solutions page

Process & Accountability Framework

“Things keep falling through the cracks.”

What you get

  • Core process design
  • Accountability matrix
  • Meeting framework
  • Escalation structure
  • KPI ownership model

Outcomes

  • Greater accountability
  • Fewer missed actions
  • Better visibility
  • Improved execution
See Process & Accountability Framework on the solutions page

Business Operating Rhythm

“We spend all day in meetings but nothing moves.”

What you get

  • Meeting structure
  • KPI review cadence
  • Leadership operating rhythm
  • Planning framework
  • Communication structure

Outcomes

  • Better decision making
  • Increased focus
  • Reduced meeting fatigue
  • Faster execution
See Business Operating Rhythm on the solutions page

Hiring Process Optimisation

“We keep making poor hires.”

What you get

  • Recruitment process review
  • Candidate journey mapping
  • Interview framework
  • Assessment design
  • Hiring scorecards

Outcomes

  • Faster hiring
  • Better candidate quality
  • Improved hiring decisions
  • Reduced hiring costs
See Hiring Process Optimisation on the solutions page

Frequently asked questions

The published packages cover process mapping, workflow review, ownership and ways of working. Custom software development is not part of the scope described here.

Support varies by package. We can facilitate workshops, work alongside your team or give clear recommendations for your teams to deliver.

Each package has a defined scope that is agreed before work begins.

Related services

Operations consultancyImprove how the business runs day to day, across people, processes and leadership routines.Organisational structure and accountabilityClear roles, reporting lines and ownership so people know what is expected of them.AI readiness and adoptionFind worthwhile AI use cases, assess readiness and help people actually use the tools.

Talk to us about your business

Tell us what is getting in the way and we will talk through which package fits.

Make an enquiry