JH Consultancy – Terms of Use

JHC provides business consultancy, operational assessment, digital tools, AI-supported guidance, business resources, events, community features and related services.

Our services may include:

• the JHC Operational Health Check;
• JHC Growth Hub memberships;
• AI Coaches and digital business tools;
• insights, resources, templates and guidance;
• community and event access;
• consultancy projects and retained advisory support; and
• other products or services introduced by JHC from time to time.

The precise features and benefits included in a product, subscription or consultancy engagement are those described at the point of purchase or in the applicable proposal, Statement of Work or other written agreement.

The JHC Operational Health Check is a paid business assessment designed to provide an indicative view of an organisation's operational health across JHC's assessment framework.

Following completion of the assessment, customers currently receive an overall Operational Health score, foundation-level results, personalised interpretation and insights, prioritised recommendations and access to a downloadable report.

The Health Check is a diagnostic and advisory tool. Its findings are generated using information supplied by the customer and JHC's assessment methodology. The usefulness and relevance of its outputs therefore depend in part upon the accuracy and completeness of the information provided.

Health Check results represent an assessment at a particular point in time. They do not constitute a guarantee of business performance or a promise that implementing any recommendation will produce a particular commercial, financial or operational result.

Unless expressly stated otherwise, purchase of a standalone Operational Health Check provides one assessment and its associated results and report. It does not include future or repeat Health Checks.

Additional Health Checks may be purchased separately. Certain JHC subscriptions or consultancy arrangements may include a Health Check as a specific benefit; where this applies, the relevant product or engagement terms will state this.

Cancellation and refunds for Operational Health Checks

Where a customer purchases an Operational Health Check and requests or permits JHC to begin providing the service immediately, including by commencing or completing the assessment and generating personalised results, delivery of the service may begin before the expiry of any cancellation period that might otherwise apply.

Where applicable law gives a customer a right to cancel, that right will be dealt with in accordance with the customer's statutory rights. Where required, JHC may ask the customer expressly to request immediate performance of the service and acknowledge the effect this may have on their cancellation rights.

Once an Operational Health Check has been fully completed and personalised results have been generated and made available, refunds will not ordinarily be provided simply because the customer changes their mind, disagrees with the assessment outcome or does not consider the recommendations suitable for their business.

Nothing in these Terms excludes or restricts any cancellation, refund or other statutory right which cannot lawfully be excluded.

The JHC Growth Hub provides access to a range of digital business improvement tools and content. Available features may include AI Coaches, business improvement workspaces, action planning, resources, Insights, Community Hub functionality, events and other tools.

The features available depend upon the membership plan purchased.

Current paid membership options may include monthly and annual plans. The current price, billing frequency and included benefits will be clearly displayed before purchase.

Growth Hub membership does not automatically include consultancy services, bespoke professional advice or recruitment services unless expressly stated.

Essential Membership

Where offered, Essential membership is billed monthly at the price displayed at checkout and continues until cancelled.

A monthly Essential membership does not include an automatic Operational Health Check unless expressly stated otherwise at the point of purchase.

Professional Plus Membership

Where offered, Professional Plus is an annual membership billed at the price displayed at checkout.

Where an annual Operational Health Check is stated as an included benefit, one Health Check entitlement is made available for the relevant successfully paid annual membership period in accordance with the applicable membership terms.

Unused entitlements do not represent cash value and are not separately refundable unless expressly agreed or required by law.

Paid Growth Hub subscriptions are processed through our third-party payment provider.

By purchasing a recurring subscription, you authorise the applicable subscription fee to be charged in accordance with the billing frequency and price shown to you at checkout.

Unless stated otherwise, subscriptions automatically renew for the applicable billing period until cancelled.

Customers may cancel their subscription using the cancellation functionality provided through JHC or by contacting us where appropriate.

Cancellation prevents future renewal charges but does not ordinarily retrospectively refund charges for a membership period which has already begun or been provided, subject always to applicable statutory rights.

Access will normally continue until the end of the period already paid for unless otherwise stated.

If payment fails, JHC may restrict or suspend paid membership access until payment is successfully resolved.

Any statutory cancellation rights applicable to a particular customer remain unaffected.

Consultancy projects, retained advisory services and other bespoke JHC engagements may be subject to separate Consultancy Engagement Terms & Conditions, proposals, Statements of Work or other written agreements.

Those documents govern matters specific to the engagement, including scope, deliverables, fees, timescales, dependencies and project-specific responsibilities.

Access to the JHC platform or Growth Hub does not by itself create an obligation on JHC to provide bespoke consultancy support.

Likewise, use of digital JHC tools should not be treated as a substitute for a separately commissioned consultancy engagement where bespoke professional analysis or implementation support is required.

Certain JHC services use artificial intelligence to generate or assist with guidance, ideas, plans, recommendations, summaries and other outputs.

AI-generated outputs are intended to support thinking and business decision-making. They should not be treated as independently verified facts or as legal, financial, tax, medical, regulatory, employment or other regulated professional advice.

AI systems can produce incomplete, inaccurate or inappropriate outputs. Customers remain responsible for reviewing outputs, applying appropriate judgement and determining whether any recommendation is suitable before acting upon it.

JHC does not guarantee that AI-generated content will be error-free, complete or appropriate for every organisation or circumstance.

Where a decision carries significant financial, legal, regulatory, employment or other material consequences, appropriate professional advice should be obtained.

Customers are responsible for ensuring that information submitted through the JHC platform is accurate, lawful and appropriate to provide.

Customers should not submit information which they do not have authority to disclose.

Customers are responsible for decisions they make using JHC assessments, resources, recommendations, AI outputs or other platform content.

Where recommendations or outputs depend upon information supplied by the customer, JHC cannot be responsible for inaccuracies arising from materially inaccurate, incomplete or misleading information provided to us.

Users are responsible for maintaining the confidentiality and security of their login credentials and for activity undertaken through their account.

Accounts are personal to the authorised user unless JHC expressly provides multi-user or organisational access.

You must notify JHC promptly if you believe an account has been accessed without authorisation.

JHC may suspend or restrict access where reasonably necessary to protect the platform, other users or JHC, investigate suspected misuse, respond to non-payment, or enforce these Terms or our Acceptable Use Policy.

Where JHC provides community, discussion or other user-generated content features, users are responsible for the material they submit.

Users must not post unlawful, defamatory, discriminatory, abusive, confidential, infringing or otherwise inappropriate material.

Users must not disclose another person's or organisation's confidential or personal information without appropriate authority.

JHC may moderate or remove content and restrict access where reasonably necessary to maintain a safe and useful professional environment.

Further requirements are set out in our Acceptable Use Policy.

Unless expressly stated otherwise, JHC owns or licenses the intellectual property rights in its platform, methodologies, assessment frameworks, Health Check structure and scoring methodology, AI Coaches, prompts and workflows, templates, resources, written content, designs, tools and other proprietary materials.

Purchase of a product or subscription gives the customer permission to use the relevant outputs and resources for their own legitimate internal business purposes. It does not transfer ownership of JHC's underlying intellectual property.

Customers must not, without prior written permission:

• reproduce or redistribute JHC materials commercially;
• resell, sublicense or make JHC content available as their own product or service;
• copy or attempt to recreate JHC's proprietary assessments, methodologies or AI Coaches;
• systematically extract platform content; or
• use JHC intellectual property to create a competing product or service.

Customer-specific information supplied to JHC remains the customer's information, subject to the rights reasonably required by JHC to provide the service.

JHC will handle personal data in accordance with its Privacy Policy and applicable data protection law.

Customers are responsible for ensuring they have an appropriate lawful basis or authority to provide personal information relating to other individuals through the platform.

Information provided through consultancy engagements may also be subject to confidentiality provisions contained within the applicable engagement terms.

We aim to keep JHC services available and functioning reliably but do not guarantee uninterrupted or error-free access.

We may occasionally need to maintain, update, improve, replace or temporarily restrict parts of the platform.

JHC may develop or change platform features over time. We will not deliberately remove a material paid benefit from an active paid membership without considering the customer's contractual and statutory rights.

From time to time we may add new AI Coaches, resources, tools, features or functionality.

The JHC platform may rely upon or integrate with third-party services, including payment, communications, hosting and technology providers.

Use of some third-party functionality may also be subject to the provider's own terms or privacy practices.

JHC is not responsible for third-party services outside its reasonable control, although this does not affect any responsibility JHC has to provide its own services with the standard required by applicable law.

Prices will be displayed before a customer commits to a purchase or set out within the applicable written proposal or agreement.

Where VAT or other taxes are applicable, these will be handled and displayed as required.

Customers must provide valid payment information and are responsible for charges they validly authorise.

JHC may suspend access to paid services where payment is overdue, declined, reversed or otherwise remains unpaid.

JHC provides organisational and business improvement support.

Assessments, recommendations, templates, AI outputs, resources and other guidance are intended to inform and support management decision-making. Business circumstances differ and outcomes depend upon numerous factors outside JHC's control.

Unless specifically agreed within a separate professional engagement, JHC does not provide legal, financial, tax, accounting, investment, medical or other regulated professional advice through the platform.

Customers remain responsible for their own business decisions and implementation.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including any liability which cannot legally be excluded or restricted.

Subject to that principle, JHC will not be responsible for losses arising solely from a customer's reliance on AI-generated material, inaccurate or incomplete information supplied by the customer, or decisions taken without appropriate consideration of the advisory nature of JHC's outputs.

JHC does not guarantee particular revenue, cost savings, growth, recruitment, productivity, profitability or other commercial outcomes from use of its services.

Any additional limitations of liability applicable to bespoke consultancy engagements will be governed by the relevant Consultancy Engagement Terms & Conditions or other written agreement.

Customers must use JHC services lawfully and responsibly.

You must not attempt to gain unauthorised access, interfere with platform security, introduce malicious software, misuse AI functionality, scrape or systematically extract content, impersonate another person, or use the platform in a manner prohibited by our Acceptable Use Policy.

Serious or repeated breaches may result in access being suspended or terminated.

Customers may stop using the platform at any time, subject to any outstanding contractual or payment obligations.

JHC may suspend or terminate access where reasonably necessary because of:

• serious or repeated breach of these Terms;
• breach of the Acceptable Use Policy;
• fraudulent or unlawful activity;
• misuse of JHC intellectual property;
• security concerns; or
• material non-payment.

Where appropriate, we will seek to provide reasonable notice and an opportunity to resolve the issue.

Termination does not remove rights or obligations which have already arisen.

If you have a concern about a JHC product, payment, subscription or service, please contact us in the first instance so that we can investigate and seek to resolve it.

Email: becki@jhrecruitment.co.uk

We may update these Terms from time to time to reflect changes to our services, platform, legal requirements or business practices.

The latest version will be made available through the JHC website or platform.

Where a change is material and affects an existing paid service, we will take reasonable steps to notify affected customers where appropriate.

Publication of an updated version does not retrospectively alter the historical record of terms previously accepted by a customer.

Where appropriate, JHC may require users to expressly accept materially updated Terms before continuing to use relevant services.

These Terms are governed by the laws of England and Wales.

Nothing in this section removes any mandatory rights regarding jurisdiction which apply to a customer under applicable law.

JH Consultancy is a trading name and consultancy division of:

Jo Holdsworth Recruitment Ltd

Registered in England and Wales

Company number: 05337960

Registered office: Angels Wing III, Glasshouse Street, Leeds, West Yorkshire, LS10 1AF

For questions about these Terms or JHC services: becki@jhrecruitment.co.uk